Hotel Works Job: Are you ready to step into a dynamic role in the hospitality industry? Marriott, a globally renowned hotel chain, is hiring for the Duty Manager position in Jammu, Katwa.
If you have a passion for providing exceptional guest experiences and leading teams, this opportunity could be the perfect next step in your career.
As a Duty Manager, you will oversee the day-to-day operations of the front office, ensuring that guests receive unparalleled service while supporting your team to meet operational and financial objectives.
Key Details at a Glance
Here’s a quick overview of the position:
| Job Title | Duty Manager |
|---|---|
| Company | Marriott |
| Location | Jammu, Katwa |
| Experience Required | 1–10 years |
| Education | High School Diploma/GED or higher |
| Employment Type | Full-Time, Permanent |
| Number of Openings | 1 |
| Applicants | Less than 10 |
| Department | Food, Beverage & Hospitality |
| Role Category | Front Office & Guest Services |
About the Duty Manager Role
The Duty Manager is an entry-level management position where you will play a pivotal role in the hotel’s daily operations. This includes overseeing front office areas such as Guest Services, Bell/Door Staff, and the Switchboard. You will work closely with other departments to ensure seamless coordination, guest satisfaction, and operational success.
Whether it’s handling guest concerns, coaching team members, or managing daily financial responsibilities, you’ll find this role both challenging and rewarding.
Key Responsibilities
As a Duty Manager at Marriott, your duties will include:
1. Leading Front Desk Operations
- Oversee operations of the Bell/Door Staff, Switchboard, and Guest Services/Front Desk.
- Step in to handle team responsibilities during employee absences.
- Communicate performance expectations to employees based on role-specific job descriptions.
2. Ensuring Exceptional Guest Service
- Go above and beyond to ensure customer satisfaction and loyalty.
- Resolve guest complaints, disputes, and grievances promptly.
- Interact with guests to gather feedback and improve service quality.
3. Training and Mentoring Team Members
- Train staff on credit policies, financial procedures, and operational guidelines.
- Provide ongoing mentorship to team members, helping them enhance their skills.
- Recognize and reward employees as part of an ongoing performance recognition program.
4. Monitoring Operational Efficiency
- Manage staffing levels to ensure the team meets both operational needs and financial goals.
- Supervise same-day selling procedures to maximize occupancy and revenue.
- Assist with financial and administrative responsibilities, such as reviewing credit policies and reducing bad debts.
Candidate Profile
To excel in this role, candidates should possess a combination of education, experience, and skills.
Education
- Option 1: High School Diploma or GED with 2 years of experience in guest services, front desk, or related professional areas.
- Option 2: A 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major (no work experience required).
Skills and Qualities
- Exceptional communication and leadership skills.
- Strong ability to resolve conflicts and handle guest complaints.
- Excellent time management and organizational skills.
- A customer-first mindset with a commitment to exceeding guest expectations.
- Proficiency in operational monitoring and adherence to policies.
Why Choose Marriott?
Marriott is one of the world’s most respected hospitality brands, known for its employee-centric culture and commitment to excellence. As a Duty Manager, you’ll gain valuable management experience while working in a dynamic environment.
Here’s why joining Marriott could be the right choice for you:
- Career Growth: Marriott offers structured career development programs to help you climb the corporate ladder.
- Global Opportunities: With properties across the globe, Marriott provides opportunities for international exposure and transfers.
- Employee Benefits: Enjoy industry-leading benefits, including competitive pay, employee discounts, and comprehensive training programs.
Core Work Activities
As a Duty Manager, you’ll focus on several core areas to ensure operational success:
1. Front Desk Management
- Lead daily shift operations and act as a point of escalation for complex issues.
- Ensure that staffing levels align with guest service and financial objectives.
2. Exceptional Customer Service
- Empower team members to provide outstanding customer service.
- Monitor guest feedback to identify areas for improvement.
3. Project & Policy Implementation
- Implement customer recognition programs to enhance guest retention.
- Maintain compliance with loss prevention policies and procedures.
4. Human Resource Support
- Coach and mentor team members to achieve their professional goals.
- Provide regular feedback to employees and participate in the performance appraisal process.
Work Environment
The role is based in Jammu, Katwa, a region known for its hospitality and tourism potential. Marriott provides a supportive work environment where collaboration and mutual respect are the norm.
How to Apply
Interested in this exciting opportunity? Follow these steps to apply:
- Register on the Marriott careers portal to submit your application.
- Login to track the status of your application and access additional resources.
With fewer than 10 applicants for this position, don’t miss the chance to join one of the most reputable brands in the hospitality industry.
Final Thoughts
The Duty Manager position at Marriott is more than just a job—it’s a gateway to a fulfilling career in hospitality management. With its strong focus on employee development, Marriott ensures that each team member grows both professionally and personally.
Whether you’re an experienced professional or just starting your journey in the industry, this role offers the perfect blend of challenges and opportunities. Apply today and take the first step toward a rewarding career in 2025!
